Legal
Last updated 23 September 2026. This page explains what personal data SoloTransfer collects — through solotransfer.eu and when you book with us by WhatsApp, phone or email — why, and how to control it.
This site is operated by TechnoMuha OÜ (trading as SoloTransfer), registry code 12073866, VAT EE101435480, registered at Punane tn 40, 13619 Tallinn, Harju maakond, Estonia. We are the data controller for the personal data described below.
Questions about this policy or your data: info@solotransfer.ee or +372 555 72 859.
This policy covers the whole booking process — the website, and enquiries or bookings made by WhatsApp, phone or email — not only this site.
Enquiry and contact details. When you use the enquiry form, or contact us by WhatsApp, phone or email, we receive your name, email address, phone number and whatever you tell us about the service you need, the date and any notes. A form enquiry also reaches us with technical details of the submission — the page it was sent from, the time, your IP address with the approximate location and network provider derived from it, browser type and language, and how long the form was open. We use these only to tell genuine enquiries from spam and fraudulent requests; they stay in our inbox with the enquiry and are not shared further.
Journey details. To prepare a quote and carry out a booking we may also process: passenger names (for example for a meet & greet name board), flight or train numbers, pickup and destination addresses, the number of passengers and pieces of luggage, and any special requests you give us.
Booking and invoicing records. For completed bookings: what was booked and carried out, the price, and the billing details needed for the invoice.
Website analytics. With your consent, we use Google Analytics 4 (via Google Tag Manager) to see which pages are read and whether the enquiry form is used, so we can improve the site. This sets cookies and records an approximate location derived from your IP address; Google does not receive your name, email or phone number through this channel. Analytics is off by default: until you press “Accept” in the banner shown to EU/EEA, UK and Swiss visitors, no Google Analytics or Tag Manager code is loaded at all. Visitors from outside that region are not shown the banner and analytics is switched on for them.
Technical data on every visit. Cloudflare, which delivers this site, processes your IP address and technical request data (such as the time, the page requested, browser type and approximate location) each time you load a page, to deliver the site and to protect it against abuse, bots and denial-of-service attacks. The site’s fonts are loaded from Google Fonts, which means your browser’s IP address is also visible to Google when the page loads.
Booking on someone else’s behalf. If you book for another person — for example as an assistant, travel manager or company — you are responsible for telling the passengers that their details are shared with us for the journey and pointing them to this policy.
Is providing data required? No, it is voluntary. But without contact details and journey details we cannot prepare a quote or carry out a booking.
We do not make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects for you.
| Name | Purpose | Set by | Duration |
|---|---|---|---|
| st_p | Remembers your cookie choice, whether you accepted or rejected (stored in your browser’s local storage, not a tracking cookie) | solotransfer.eu | Until you clear it |
| _ga, _ga_… | Distinguishes visitors for Google Analytics — only set after you accept analytics, and deleted if you later reject it | Up to about 13 months (browsers cap cookies at 400 days). This is how long the cookie lives in your browser, not how long Google keeps the data — see “How long we keep it”. |
We do not sell personal data, and we do not use it for ad targeting.
Some of the providers above are US companies or part of US groups — Resend, Inc., Cloudflare, Inc., Google and Meta/WhatsApp — and personal data may be accessed or processed in the United States, even where the service itself runs in the EU (as with our Resend sending region).
Where that happens, the transfer relies on the EU–US Data Privacy Framework for providers certified under it, and on the European Commission’s Standard Contractual Clauses as an additional safeguard. You can request a copy of the relevant safeguards by writing to info@solotransfer.ee.
Under GDPR you can ask us to access, correct or delete your personal data, restrict its use, or give you a copy in a portable format. Where we rely on consent, you can withdraw it at any time without affecting processing that happened before.
Right to object. Where we process your data on the basis of legitimate interest (Art. 6(1)(f)) — for example replying to an enquiry or the technical data described above — you have the right to object at any time on grounds relating to your particular situation. We will then stop, unless we have compelling legitimate grounds or need the data to establish, exercise or defend legal claims.
Write to info@solotransfer.ee. We respond within one month; for complex requests this can be extended by two further months, in which case we will tell you within the first month. You can also lodge a complaint with Estonia’s data protection authority, the Andmekaitse Inspektsioon.
You can change your analytics choice at any time.
We’ll update this page if what we collect or why changes, and update the date at the top.